Sony WH-1000XM5 Not Charging:

There are most likely a few primary causes behind your Sony WH-1000XM5 not charging. A faulty Charging Cable, Dead Battery, or Defective charging port in the headphones.

Just like the predecessor Sony WH-1000XM4, the XM5 uses a standard USB Type-C port for charging, and To solve the issue related to charging, it is necessary to first identify what may be causing it.

However, there are three main signs that can help you decide the cause of your XM5 not charging.

A No Light Indicator means a Defective charging port or a faulty Charging Cable, Light Indicator lighting up, but XM5 does not charge means a Dead Battery, or the Headphones only work when it is connected to the charger, which means the charger and charging port are fine, but the battery needs to replaced.

In this article, we will troubleshoot the common causes of Sony WH-1000XM5 charging so you can get back to listening with crystal-clear audio quality.

How to Fix Sony WH-1000XM5 Not Charging

Let me walk you through the steps to troubleshoot your Sony WH-1000XM5 if it’s not charging.

Properly Charge Sony WH-1000XM5

Why take this step? Chances are, your Sony WH-1000XM5 battery has drained completely because they are not been used for a longer period of time which requires more time to charge than usual.

That is why it is important to let them Charge for at least 25 to 30 minutes and then try whether they are working fine or not.

Below is the video demonstration of How to Charge Sony WH-1000XM5?

Video By: HardReset

Use an Original Sony WH-1000XM5 Charging Cable:

Just recently, I read about a user who had bought the Sony XM5 headphones and was able to charge them with any USB-C cable. However, one month later the product stopped charging. It was stated in this thread that when they plugged it in, the charging light would stay lit for hours on end but unfortunately, the headphones were unable to reach 1% charge.

Sony wh- 1000xm5 orignal Charging cable
Image By: Headphoneseeker

So why does this occur? Not using quality cables is the most common cause. Additionally, Sony explicitly stated on their website that charging with other USB Type-C cables than the ones provided may result in a complete drain of the battery or even cause the battery to become permanently damaged

If you don’t use the original USB-C cable to charge, there is a risk that your WH-1000XM5 may not turn on at all or may not charge properly.

Check the charging port:

Sony wh-1000xm5 damage charging port
Image By: Headphoneseeker

With regards to the charging port of sony wh-1000xm5, two possible issues may arise: it could be damage or moisture can get inside.

You may be wondering how these issues might occur- well, it’s possible that the headphones have been dropped or exposed to a great deal of pressure resulting in damage to the port. Additionally, if moisture is getting inside your XM5, you could be using them near wet places (like pools) or with damp hands.

To fix these issues, first, identify which one you are dealing with. In the case of a damaged port, it is necessary to replace it. However, in the second case, you can use a soft cloth and an alcohol-based cleaning solution to clean the port or use a hair dryer to blow away the moisture.

Sony WH-1000XM5 Battery Replacement:

Sony wh- 1000xm5 battery replacement
Image By: Headphoneseeker

Are you wondering why you should replace the battery of your XM5, especially since it’s only been a month ago that you acquired it? Well, if you have already troubleshot all the above steps and your headphones are still not charging, then that indicates there is a primary issue with the battery.

It is well-known that many manufacturing companies rely on Lithium Polymer batteries as a primary source of power, and Sony is no exception, and This type of battery is prone to aging and degradation if not used with proper care. Like using Sony WH-1000XM5 in extreme temperatures or charging them with low-graded cable.

Anyway, you can check whether there is a need of replacing the battery or not by using a Sony WH-1000XM5 while they are charging. If they work fine, then the battery is your main concern. In this scenario, it is better to buy a new battery from Sony or an online store and replace it.

Reset Your Headphones:

where is the power button on sony wh-1000xm5
Image By: Headphoneseeker

If you have tried all the above steps and they did not work, it is possible that there are some software glitches preventing the headphones from charging.

To effectively troubleshoot software glitches, restoring your devices to their original factory settings can be a viable solution.

Are you curious about how to reset your Sony WH-1000XM5? Worry not! I have composed a comprehensive article that covers it all.

Once you have successfully reset your headphones, try connecting them with the USB-C cable and leaving them to charge for a few hours before use.

Update Firmware:

XM5 Update Procedure step 7
Image By: Headphoneseeker

An outdated firmware version can sometimes prevent the Sony WH-1000XM5 from connecting and charging properly.

This can be easily resolved by updating to the latest firmware version using Sony’s Headphones Connect app.

Updating the firmware on WH- 1000XM5 can also provide additional bug fixes and improvements, so it’s a good idea to keep your headphones up-to-date.

Contacting Sony Customer Support:

If the troubleshooting steps have not resolved the charging issue of the Sony WH-1000XM5, the next step is to contact Sony’s customer support.

They can provide additional assistance and may be able to arrange a repair or replacement if necessary.

It’s best to have your headphones’ serial number and purchase information ready when contacting support.

What I suggest, if you are still under the full warranty, it may be best to return the headphones for a replacement.


There are several reasons why your Sony WH-1000XM5 headphones may not be charging properly.

By following the troubleshooting steps outlined above, you can identify and resolve the issue.

However, if all else fails, it’s best to contact Sony customer support for further assistance or consider returning the headphones if they’re still under warranty.

Frequently Asked Questions(FAQs) Related to Sony WH-1000XM5 Not Charging:

How to Charge Sony WH-1000XM5?

Just like any other headphones in this lineup, Sony uses the USB Type-C cable to charge XM5. So, To charge your Sony WH-1000XM5, take one end of the USB- the C cable and insert it in the charging port of the headphone the other end connects with the USB adapter, and then plug the adapter into the power source like Wall.

How do I Know Sony WH-1000XM5 is Charging?

When you connect your Sony WH-1000XM5 to a power source using the provided USB Type-C cable, the Sony WH-1000XM5 charging light located on the left earcup will start flashing slowly in orange.

This indicates that the headphones are in charging mode. Once the charging is complete, the indicator light will turn off.

How long does it take the Sony WH 1000XM5 to charge?

When it comes to Charging time the Sony WH-1000XM5 takes approximately 3.5 hours to fully charge, which is half an hour longer than WH-1000XM4 charging time. In comparison, AirPods Max takes around 2 hours to fully charge, while the Bose 700 takes around 2.5 hours.

What to do if Sony WH-1000XM4 Not Charging?

If you encounter charging issues with your Sony WH-1000XM4, you can follow the same troubleshooting steps that we’ve discussed for the Sony WH-1000XM5. And hopefully, you’ll be able to resolve the issue.