Why Do My Sony Wireless Headphones Keep Cutting Out?

When you rely on your Sony headphones for various activities like listening to music, gaming, or work, it can be incredibly frustrating when they keep cutting out in the middle of something important.

Did you ever wonder why do Sony headphones keep cutting out?

Let me tell you that it could be due to low battery, some kind of Interference, or may be due to a software glitch.

Don’t worry, I’m here to help you to identify and troubleshoot the causes of why your Sony headphones keep cutting out. Let’s get started right away!

Why Do My Sony Headphones Keep Cutting Out?

If you are experiencing the problem of your Sony headphones keeps disconnecting, it’s important to first determine the underlying cause of the issue. Once you know the root cause, you can take the necessary steps to fix the problem.

After conducting some research on the internet, I have identified several potential causes that could be responsible for your Sony headphones cutting out. These include:

  • Wireless interference
  • Low battery
  • Bluetooth connectivity issues
  • Physical obstructions
  • Hardware defects

If these are what causes Sony headphones to keep cutting out or pausing your music, then there are several troubleshooting steps that you can take.

The troubleshooting steps outlined below can be applied to the following Sony headphones if they cut out the music during usage:

  • Sony WF-1000X
  • Sony WF-1000XM3
  • Sony WF-1000XM4
  • Sony WF-SP800N
  • Sony WI-1000X
  • Sony WI-1000XM2
  • Sony LinkBuds S
  • Sony WH-1000XM2
  • Sony WH-1000XM3
  • Sony WH-1000XM4
  • Sony WH-1000XM5
  • Sony WH-H910N
  • Sony WH-XB900N
  • Sony WH-XB910N

How to Stop Sony Headphones From Cutting Out

If you are one of those who want to get rid of consistently cutting out of audio during the use of your Sony Headphones, then I suggest the following troubleshooting tips:

Do the Basic Troubleshooting:

When experiencing consistent audio pausing in the middle of beats, it’s important to start with some basic troubleshooting before moving on to more complex fixes. This can include simple steps such as turning your Bluetooth On and Off and forgetting and re-pairing devices.

You can turn Off and On Bluetooth on the device by going to the device Bluetooth settings and toggling the switch to turn the Bluetooth Off and then On. Also within the Bluetooth settings of the device, you can forget the headphone and then again reconnect them as usual.

After applying these soft fixes, Test your audio playback to see if the audio pausing issue has been fixed or not.

Charge the Headphone:

XM5 on charge
Image By: Headphoneseeker

One of the most common reasons for your Sony headphones to keep cutting out could be a low battery. However, sometimes headphones like Sony Wh 1000XM5 start cuttings out when the battery reached to critical of below 10% or so.

Therefore, when you notice your Sony headphones frequently cutting out, check the battery level, and recharge them if needed. This can help ensure that your headphones remain fully functional and avoid any further interruptions during use.

Bring the Devices Close to Each Other:

Image By: Headphoneseeker

As we know Bluetooth technology runs on the low low-sensitivity receiver and a transmitter. So if you are using a wireless headphone like Sony WH-1000XM3 or any other, it is possible that audio would cut out if both devices are not in the defined proximity.

According to Sony’s official website states, the optimal range between the headphones and your device is 1m (3 feet). So make sure that both the Sony headphones and the playback device are within this range.

Avoid Interferences by Changing Your Location:

video By: Mike O’Brien

Wireless or any physical interference from other devices or things can also be a cause of music cutting out on the headphones. So if the above two solutions didn’t work then you should take a look at your surrounding for any potential interference, especially the Wi-Fi signal.

If there is any kind of physical or wireless interference, try to change your position, this might solve the issue and stop your Sony headphones from dropping out.

Change the Sound Quality Mode:

Another reason for music cut out or audio dropouts in the playback in your Sony wireless headphones or earbuds would be an unstable Bluetooth connection.

The Sound Quality Mode on your Sony wireless headphones or earbuds can help address this issue by prioritizing a stable connection and higher audio quality.

By changing the Sound Quality Mode to “Priority on stable connection” in the Sony | Headphones Connect app, you can optimize the Bluetooth connection and minimize the chance of music cutting out or skipping.

Additionally, selecting a high-quality audio codec, such as AAC or aptX, if available on your Bluetooth device, can further improve the stability and quality of the connection.

Improve the Internet Connection:

In the digital world, we listen to music by streaming on online applications like Spotify, SoundCloud, Amazon Music, Pandora, and many more. And a recommended minimum internet speed for these streaming music apps is above 1MB.

So if your music is buffering, or cutting out on these apps, it’s likely due to a poor internet connection. However, you can test the internet speed by using online speed testing tools.

And If the speed is below 1MB then you should turn off the internet on other devices or reset your modem and router to improve the internet speed. This will help prevent buffering, stuttering, or cutting out of your music while streaming on the music apps.

Check for Hardware Faults:

damage XM5
Image By: Headphoneseeker

Sometimes a little bit of multifaceted hardware fault in your Sony headphone would be the reason for cutting out audio or connection during use. This hardware fault may be due to any kind of physical damage, wear, and tear, or manufacturing defects.

So, I would suggest looking for any visible signs of damage, such as cracks, breaks, or loose wires. If found any, then run DIY repair or contact Sony directly.

Consider an Upgrade for the Headphones:

Firmware updating process bar in the sennheiser smart control app
Image By: Headphoneseeker

If you have tried all the above solutions and your Sony headphones continue to cut out, it’s possible that a software bug or glitch may be the cause of the problem. In this case, it’s recommended to try resetting your headphones or updating their firmware.

Because both resetting the headphones and updating their firmware would fix any potential software issue that caused the Sony headphone to keep cutting out.


The cutting out of audio from Sony headphones can be a frustrating issue that can interrupt your music or calls. However, Whether it’s a low battery, Bluetooth connectivity issues, physical obstructions, hardware defects, or software bugs, there are ways to address the issue.

So, by following the troubleshooting steps outlined above, you can identify the root cause of the problem and take the necessary steps to fix it and get your Sony headphones functioning properly again.

Frequently Asked Questions:

Why does my Sony WH 1000XM4 keep Pausing my Music?

Here are some possible reasons why your Sony WH 1000XM4 headphones might be pausing your music. Such as Built-in sensors like Speak to chat or auto-pause activated, Poor Bluetooth connectivity, outdated or corrupt firmware, and some other reasons.
However, if Sony WH 1000XM4 speak-to-chat keeps turning on, and pauses your music. you can prevent the pause in music by disabling the feature using the Sony Headphone Connect app.

Why do my Sony Headphones Keep Cutting out When I Talk?

Sony equipped its many headphones with the latest smart features that you will find on Apple, Bose, Beats, and many other companies’ headphones and earbuds. These smart features include Speak-to-Chat mode, Auto Pause, Adaptive ANC, and many more.
In the case of music cutting out when you talk, you have to disable the Speak-to-Chat features. This is because the feature is designed in a way to automatically pause your music when it detects that you’re talking, so you can have a conversation without having to take off your headphones.